Receptionist at Omni RMS, Woking, Surrey

Receptionist

Location: Woking, GU21 6QX
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Receptionist to deliver an exceptional workplace experience for customers, visitors, and colleagues.

This role is responsible for creating a welcoming and professional environment while ensuring the smooth delivery of reception and workplace services. As the first point of contact for visitors and customers, you will play a key role in maintaining high standards of customer care and site presentation.

The successful candidate will be an organised and proactive individual who can effectively support workplace operations, coordinate meeting rooms and visitor management, and contribute to a positive workplace experience. You will maintain professionalism at all times while supporting site standards, engagement activities, and operational requirements.

Key Responsibilities

• Deliver exceptional customer service, creating memorable experiences and exceeding client expectations.
• Act as the primary point of contact for visitors, customers, and telephone enquiries, providing professional assistance and information.
• Manage visitor registration, access procedures, host notifications, and delegate pass preparation in line with site policies.
• Maintain a clean, organised, and professional reception area that reflects high workplace standards.
• Coordinate meeting room bookings, room setups, hospitality requirements, and daily meeting room readiness checks.
• Support workplace events, community initiatives, and activities that promote engagement and collaboration.
• Conduct site tours, identify maintenance or housekeeping issues, and liaise with relevant teams to ensure prompt resolution.
• Support security, health and safety procedures, including visitor compliance and emergency response protocols.

Person Specification

• Previous experience within hotel reception, corporate reception, or another customer-facing environment with a strong customer service focus.
• Excellent written and verbal communication skills, with the ability to engage professionally with clients, visitors, and colleagues at all levels.
• Strong organisational skills, attention to detail, and the ability to prioritise tasks effectively.
• Proficiency in Microsoft Word, Excel, and PowerPoint, alongside strong general IT skills.
• Friendly, enthusiastic, proactive, and flexible approach with a positive team-oriented attitude.
• Ability to work under pressure, use initiative, adapt to changing priorities, and remain calm and professional.
• Demonstrates confidentiality, discretion, integrity, and professionalism at all times.
• Results-driven with a commitment to continuous improvement and maintaining high standards.