Receptionist at Triumph, Higham on the Hill, Leicestershire

Receptionist (MC627)

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The Original British Motorcycling Company.

At Triumph Motorcycles, we are driven to build the best motorcycles in the world. We create iconic motorcycles that celebrate our heritage while embracing the future through bold design, original styling, purposeful engineering, and a genuine passion for riding.

The Receptionist plays a vital role in creating a positive first impression of the organisation by providing a professional, friendly, and efficient front-of-house service. We are looking for a candidate who has experience managing and coordinating staffing schedules and shift patterns, ensuring appropriate coverage at all times within a small team. Acting as one of the first point of contact for visitors, customers, and employees, the Receptionist ensures all enquiries are handled promptly and professionally. In addition to managing day-to-day reception activities, the role provides administrative support across a range of business functions, helping to ensure the smooth and effective operation of the workplace while delivering an excellent customer service.

Candidates with immediate availability are highly desirable.

Company Benefits:

Annual Leave – 25 days plus bank holidays.

Additional Annual Leave.

Pension Scheme.

Life Assurance Scheme – currently 6x pensionable salary.

Preferential rates for medical insurance with a third-party provider.

Employee Motorcycle Purchase Scheme – upon successful completion of the probationary period (minimum of six months), employees and their immediate family members have the opportunity to purchase a brand-new Triumph motorcycle with up to 25% discount.

Employee Motorcycle Lease Scheme.

Discounted clothing, parts, and accessories purchases.

Company benefits platform offering discounts with multiple vendors.

Key Responsibilities:

Provide a professional and welcoming reception service, acting as the first point of contact for visitors and callers.

Manage incoming telephone calls and direct enquiries efficiently through the switchboard system.

Manage and coordinate receptionist schedules and shift patterns, ensuring appropriate coverage at all times.

Monitor and adjust rotas to accommodate holidays, absence, training, and business requirements.

Coordinate internal communications via the factory PA system.

Receive, sort, and distribute internal and external mail.

Arrange travel and transport bookings, including flights, taxis, and courier services.

Schedule meetings and manage meeting room bookings.

Order and maintain office stationery supplies.

Administer vehicle taxation and insurance records.

Provide administrative support to the Accounts Payable team, including statement reconciliations.

Assist the Customs and Duty team with returns administration and related tasks.

Skills & Experience Required:

Maths & English GCSE grade C/4 or above

Experience managing and coordinating staffing schedules and shift patterns.

Proficient in Microsoft Packages

Experience working within a similar receptionist environment would be an advantage

Flexible, adaptable, self-motivated and resilient.

Able to work under pressure

Outstanding communication skills and concise written and verbal skills.

Friendly with positive and professional manor attitude.

Hours of Work: Monday to Friday 39hrs per week.

Disclaimer: Due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised closing date. This enables our teams to manage application volumes while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.