Regional Disrepair Manager

The Regional Disrepair Manager will oversee the management of disrepair cases within the construction department of a not-for-profit organisation. This role requires expertise in compliance, stakeholder engagement, and ensuring the delivery of high-quality services.

Client Details

This opportunity is with a large and highly regarded organisation responsible for managing a substantial residential property portfolio across London and the South East.

Committed to delivering safe, high-quality homes and exceptional customer service, the organisation places residents at the heart of its operations. Through a strong focus on property standards, compliance, and service improvement, it continually invests in maintaining and enhancing its housing portfolio while ensuring customers receive a responsive and transparent service.

The Regional Property Manager will play a critical leadership role in managing disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activity within a designated region. Leading a team of surveying and operational professionals, the successful candidate will drive contractor performance, improve customer outcomes, manage risk, and ensure services are delivered efficiently, compliantly, and in line with organisational objectives.

This is an excellent opportunity for an experienced property professional who combines strong technical knowledge with exceptional people leadership and stakeholder management skills.

Description

• Lead and develop a regional team responsible for disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activities
• Manage contractor performance, ensuring contractual obligations, service standards, and key performance indicators are consistently achieved
• Oversee the effective management of disrepair cases, ensuring risks are mitigated and appropriate resolutions are delivered
• Act as a subject matter expert on complex property matters, supporting legal proceedings and dispute resolution where required
• Monitor operational workstreams, ensuring accurate record keeping, reporting, and governance controls are maintained
• Review service delivery performance and implement continuous improvement initiatives to enhance customer outcomes
• Manage budgets and financial performance, ensuring expenditure is controlled and resources are utilised effectively
• Build and maintain productive relationships with internal teams, contractors, legal representatives, and external stakeholders
• Analyse customer feedback, complaints data, and operational trends to identify opportunities for service improvement
• Ensure repairs and property-related activities are delivered in accordance with regulatory requirements, policies, and best practice
• Provide regular performance reporting and assurance to senior leadership
• Promote a customer-focused culture that delivers transparent communication and high-quality service delivery

Profile

• Proven experience managing disrepair cases within a housing, property, or regulated environment
• Strong leadership experience managing multidisciplinary property or repairs teams
• Experience of contract management and contractor performance management
• Demonstrable background overseeing complex repairs, complaints, insurance claims, or related property services
• Experience presenting evidence or acting as an expert witness in relation to disrepair matters
• Strong understanding of property maintenance, surveying principles, and responsive repairs operations
• Excellent stakeholder management skills with the ability to influence at all levels
• Strong analytical, reporting, and problem-solving capabilities
• Experience managing budgets and delivering services within financial constraints
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail and governance compliance
• Ability to manage multiple priorities within a fast-paced operational environment
• Full UK driving licence and access to a vehicle for business use
• Experience within social housing or a related property sector
• Professional qualification in building surveying, construction, property, or a related discipline
• Experience leading service improvement or customer experience initiatives
• Knowledge of housing disrepair legislation and relevant regulatory frameworks
• Experience working with legal teams and external partners on complex property cases

Job Offer

• Competitive salary of £59,983 - £63,139
• Permanent leadership opportunity within a large and diverse property portfolio
• Significant responsibility for improving customer outcomes and property performance
• Broad stakeholder engagement across operational, commercial, and legal functions
• Hybrid working arrangements and flexible working options
• Opportunity to lead service improvements and drive operational excellence
• Visible role with strong exposure to senior leadership
• Supportive environment with ongoing professional development opportunities
• Meaningful position delivering tangible impact for residents and communities across the region