Regional Workplace Experience Manager at Omni RMS, Birmingham

Regional Workplace Experience Manager

Location: Birmingham, B1 1RS
Hours of Work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across various sites within the contract.

Job Overview

This regional role is responsible for driving operational excellence, fostering a welcoming and productive environment, and ensuring workplace services align with the client's vision and high standards of service delivery.

Working across multiple locations, the successful candidate will lead workplace teams, implement strategic initiatives, and act as a key liaison between stakeholders. The role plays a key part in creating exceptional workplace experiences while supporting service performance, compliance, sustainability, and continuous improvement across the region.

Key Responsibilities

• Lead, motivate, and support workplace teams across multiple sites to deliver outstanding service.
• Foster a culture of collaboration, professionalism, and continuous improvement.
• Oversee workplace services including reception, cleaning, maintenance, catering, and events, ensuring SLA and KPI delivery.
• Conduct regular site visits to monitor standards, engage with teams, and address operational issues.
• Build strong relationships with clients and stakeholders, acting as a primary point of contact.
• Develop and implement workplace improvement initiatives, innovative solutions, and sustainability-focused programmes.
• Ensure compliance with health and safety requirements, ESG objectives, audits, and reporting obligations.
• Manage regional budgets, supplier agreements, expenses, and cost optimisation initiatives.

Person Specification

• Proven experience in a senior workplace, facilities, or hospitality management role, preferably across multiple sites.
• Strong leadership and team management skills with the ability to build and motivate high-performing teams.
• Excellent communication, stakeholder management, and relationship-building abilities.
• Proficiency in workplace management systems and Microsoft Office applications.
• Good understanding of health and safety regulations and sustainability practices.
• Experience managing budgets and analysing financial performance data effectively.
• Ability to lead operational excellence and service improvement initiatives.
• Strong organisational skills with the ability to manage multiple sites and priorities effectively.