Registered Operations Manager in Newcastle upon Tyne
Posted by Domus Recruitment
£60,000 – £66,500 a year
Newcastle upon Tyne · Permanent
Established in 1995, the organisation employs over 400 staff and operates across Newcastle and North Tyneside. It has maintained an Outstanding CQC rating across its Supported Living services for approaching a decade, demonstrating a long-standing commitment to quality and person-centred support.
The organisation supports adults with Learning Disabilities, Autism, Mental Health needs, behaviours that challenge and associated complex needs. Services are generally smaller settings, supporting between one and three adults, with a range of individualised living arrangements.
Working alongside another Operations Manager, you will share responsibility for the strategic direction, management and operational oversight of the organisation. You will lead and support an established management structure, ensuring services continue to deliver high standards of care while maintaining the organisation's strong reputation for quality.
This is an excellent opportunity for a confident and experienced senior manager who can lead a large organisation, develop management teams and maintain an established culture of outstanding care.
Key Responsibilities of a Registered Operations Manager:
- Sharing responsibility for the strategic direction and operational management of Supported Living services
- Providing leadership and oversight across a large portfolio of services supporting adults with Learning Disabilities, Autism, Mental Health needs and complex needs
- Working alongside the other Operations Manager and Directors to maintain high standards of care and organisational performance
- Leading, supporting and developing Department Managers, Deputy Department Managers and the wider management structure
- Ensuring services remain safe, effective and compliant with CQC requirements and relevant legislation
- Maintaining the organisation's established Outstanding CQC performance through strong leadership, quality assurance and continuous improvement
- Promoting person-centred support, ensuring individuals are enabled to live independently, participate in their communities and lead meaningful lives
- Overseeing safeguarding and ensuring appropriate action is taken to protect the people supported
- Managing and developing a strong management team, addressing performance and maintaining effective working relationships
- Building positive relationships with staff, families, health professionals, social services, local authorities and other external stakeholders
- Supporting the organisation's continued growth and development, including the mobilisation of new services and development of staff teams
- Contributing to wider organisational decisions and ensuring the organisation continues to deliver its vision and values
Key requirements of a Registered Operations Manager:
- Previous experience as a Registered Manager, with the ability to demonstrate the skills and experience required for a senior operational leadership position
- Extensive experience within adult social care, particularly Supported Living
- Strong experience supporting adults with Learning Disabilities and Autism
- Experience supporting people with complex needs and Mental Health needs would be highly beneficial
- Experience managing an area portfolio of services or leading across multiple locations
- A proven track record of leading, developing and managing management teams
- Strong knowledge of CQC requirements, safeguarding and regulatory compliance
- A confident and decisive leadership style, with the ability to manage strong personalities and challenging situations fairly and professionally
- Excellent communication, interpersonal and report-writing skills
- A high level of professional judgement, discretion and confidentiality
- A flexible, motivated and organised approach, with the ability to manage a demanding workload
- Level 5 in Health and Social Care or equivalent (or working towards)
- Full UK driving licence
- Experience of organisational growth, service mobilisation or expansion would be beneficial
Benefits:
- £60,000 per annum, rising to £66,500 following successful completion of probation
- 6 weeks' annual leave inclusive of bank holidays
- Flexible working hours and diary autonomy
- Home working one day per week
- Lunch provided while working
- Simply Health scheme following successful completion of probation
- On-call responsibilities are not part of the main rota; Operations Managers are contacted only in exceptional circumstances
If you are interested in the above position, please apply, or for more information contact Matthew Taylor at Domus Recruitment.
As part of our continual pursuit of quality candidates we appreciate and reward candidate recommendations from you if we successfully secure them a position. We will reward you with £300 if you recommend a new candidate to us who is not already registered, and we secure them a role for a minimum of 1 month.
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