Renewals Executive
Pertemps Black Country Perms
The Objective of this role is to maximise renewal retention on a book of commercial insurance clients.
The main duties will be:
- Achieves and supports company objectives and standards
- Targeted renewal retention of 75% across a book of commercial clients
- Follows a renewal process adhering to a renewal script
- Manage pipeline of potential renewals to meet renewal retention requirements
- Follow a process for chasing renewals with calls, texts and emails
- Meet personal & team KPI’s
- Customer and retention focused
- Maintains excellent service standards ensuring all our customers’ expectations are exceeded
- Compliant and follows guidelines to comply with FCA regulations
- Contributes to teamwork and supports the team to deliver results
- Organisation stills with the ability to monitor and track results
- Minimum 2 years commercial broking experience preferably including commercial motor
- Strong organisational skills
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Positive, Proactive and forward thinking
- Good management of time, never say no attitude, be able to extract information from customers
- and overcome objections
- Good Maths and communication skills
- Basic knowledge of Microsoft Office products would be an advantage
- Computer literate
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