Repairs Administrator in Harrow, Greater London

Maintenance Coordinator / Repairs Scheduler

Location: Harrow
Salary: £30,000–£32,000 DOE
Job Type: Full-time, Permanent | Office-based

About the Role

We are recruiting for an established plumbing, heating and building maintenance company seeking an experienced Maintenance Coordinator / Repairs Scheduler to join its busy operations team.

The successful candidate will coordinate engineers, manage maintenance appointments and ensure reactive repairs and planned works are completed efficiently.

Key Responsibilities

• Schedule and manage daily diaries for plumbing, heating and maintenance engineers.

• Coordinate reactive repairs, emergency call-outs and planned maintenance (PPM).

• Liaise with customers, residents, tenants, engineers and contractors.

• Book appointments, arrange access and manage last-minute scheduling changes.

• Monitor jobs from initial enquiry through to completion, including follow-on works.

• Handle customer complaints, delays and service enquiries professionally.

• Order materials, coordinate parts and support purchase orders and invoicing.

• Maintain accurate job records and monitor service levels and KPIs.

Requirements

• Previous experience in repairs scheduling, maintenance coordination, engineer planning or a similar role.

• Experience within plumbing, heating, facilities management, property maintenance or social housing is desirable.

• Strong customer service, communication and organisational skills.

• Confident managing busy engineer diaries and multiple priorities.

• Good Microsoft Excel skills and experience using CRM or job management systems.

• Ability to work under pressure in a fast-paced environment.

Salary & Benefits

• £30,000–£32,000 per annum.

• Opportunity to join an established and growing business.

• Varied role within a busy maintenance operations team.

Working Hours

Monday to Friday

• April–September: 8am–5pm

• October–March: 8am–6pm

• One-hour unpaid lunch break.