Repairs Coordinator

Repairs Coordinator / Customer Care Coordinator - Pathway to Surveying & Buying

Milton Keynes £23-32,000

Full-time, Monday to Friday, 8:00 am – 4:30 pm

Hybrid working after training period

What’s Offered

• Clear progression pathway into Quantity Surveying and Buying

• Hybrid working once settled

• Friendly, supportive team with long-standing staff

• Guidance from an experienced Contracts Manager

• Varied role with responsibility and autonomy

• Stable employer with ongoing development opportunities

Overview

A leading drylining contractor with long-standing staff and a supportive working culture is looking to appoint a Customer Care Coordinator. This role offers a defined pathway into Quantity Surveying and Buying, making it suitable for experienced Customer Care Coordinators with housing or construction experience, as well as junior candidates with strong administration skills who are looking to progress.

No construction experience is required for junior applicants.

Key Responsibilities

• Manage customer care defects from initial instruction through to completion

• Schedule patchers and operatives across multiple sites and occupied properties

• Liaise with site managers, subcontractors, quantity surveyors and homeowners

• Coordinate appointments and maintain regular communication with residents

• Prepare quotations for remedial and chargeable works

• Process variation orders and monitor approval status

• Track labour, materials and commercial costs

• Maintain and update internal Excel trackers and reporting systems

• Produce weekly and monthly performance reports

• Monitor workloads and ensure resources are allocated effectively • Order materials and coordinate collections

• Manage customer care documentation, photographs and site records

• Assist with resolving customer complaints professionally and promptly

• Support management with operational and commercial administration

Skills and Experience Required

• Construction or housing customer care experience advantageous but not essential

• Experienced and trainee candidates are invited to apply

• Confident using Excel, Outlook and Microsoft Office

• Excellent communication skills with a confident telephone manner

• Ability to manage multiple priorities in a fast-paced environment

• High attention to detail and strong organisational skills

• Comfortable dealing with site staff, contractors and residents

Keywords

Customer Care Coordinator Patching Coordinator Construction Customer Care Drylining Customer Care Defects Coordinator Remedial Works Coordinator Construction Administrator Excel Administrator Housing Customer Care Junior Construction Administrator Quantity Surveying Pathway Buying Pathway