Repairs Manager

Repairs Manager  / Claims Manager

Salary:                               £25,000 – £30,000 + benefits (weekly pay)

Contract:                          Permanent | Full-time (35 hours)

Working Hours:             Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm)

Location:                          Office-based or hybrid (depending on location)

Areas:                                Around Newcastle/Sunderland area

Hebburn / Washington / South Shields / Bolden Colliery

Free parking on-site | accessible by public transport

Overview
An exciting opportunity to join a growing team delivering managed property repairs on behalf of leading UK insurers and loss adjusters. This fast-paced role is ideal for someone with experience in claims, property repairs or customer operations who thrives on organisation, communication and delivering excellent service.

Key Responsibilities

• Manage incoming repair claims from first notification through to completion
• Coordinate repairs via a trusted trades / contractor network
• Act as the main point of contact for customers, clients, surveyors and adjusters
• Monitor work-in-progress and ensure all SLAs and KPIs are met
• Arrange emergency repairs and track progress to resolution
• Obtain estimates, reports and supporting documentation
• Handle customer queries and complaints professionally
• Complete claim closure checks and prepare files for invoicing

What We’re Looking For

• Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast-paced setting
• Highly organised with strong attention to detail
• Confident using Microsoft Office and internal systems/job management systems (good IT skills)
• Positive, proactive and solution-focused approach

What’s on offer

• Competitive salary up to £30,000 (weekly pay)
• Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
• 20 days holiday plus bank holidays
• Ongoing training and career development opportunities
• Supportive, values-driven team environment

Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector.

If you think you have the relevant experience for this Repairs Coordinator / Claims Manager role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email.