Repairs Scheduler

We are looking for a highly organised and customer-focused Repairs Scheduler to join a Damp & Mould Team. In this vital role, you will be responsible for coordinating repair appointments, ensuring works are scheduled efficiently, and providing an excellent service to residents affected by damp and mould issues.

You will work closely with surveyors, operatives, contractors, and residents to ensure repairs are completed within agreed timescales while maintaining clear and compassionate communication throughout the process.

Key Responsibilities

• Schedule and coordinate damp and mould inspection and repair appointments.
• Manage operatives' diaries to maximise productivity and minimise travel time.
• Liaise with residents to arrange, confirm, amend, and cancel appointments as required.
• Monitor outstanding repairs and proactively follow up to ensure works are completed on time.
• Prioritise urgent cases in line with company policies and service standards.
• Update housing management and repairs systems accurately and maintain detailed records.
• Work collaboratively with surveyors, contractors, and internal teams to resolve scheduling issues.
• Respond to customer enquiries professionally via telephone, email, and other communication channels.
• Escalate complex cases or service failures where appropriate.
• Contribute to achieving key performance indicators (KPIs) relating to appointment management, customer satisfaction, and repair completion.

About You

• Highly organised with excellent time management skills.
• An effective communicator with a strong customer service focus.
• Calm under pressure and able to manage changing priorities.
• Experienced in scheduling or coordinating repairs, maintenance, or field-based operatives.
• Confident using IT systems and Microsoft Office applications.
• Accurate with data entry and record keeping.
• A proactive problem solver who enjoys working as part of a team.

Essential Requirements

• Previous experience in a scheduling, planning, or repairs coordination role.
• Excellent telephone and customer service skills.
• Strong administrative and organisational abilities.
• Ability to prioritise workloads and meet deadlines.
• Experience working with repairs management or housing systems (desirable but not essential).