Resident Engagement Officer in London, Greater London

Adecco are pleased to be recruiting for a Resident Engagement Officer to join a Local Authority in Barking. This is an exciting opportunity for an experienced engagement professional who is passionate about working with residents, building strong community relationships, and helping shape housing services through meaningful tenant involvement. Based within Housing Services, you will play a key role in ensuring residents' voices are heard and acted upon.

• Position: Resident Engagement Officer
• Contract: Temporary for 3 months
• Location: Barking
• Pay Rate: £28.28 per hour PAYE or £30.39 per hour Umbrella
• Hours: Full-time

As a Resident Engagement Officer, you will support the delivery of a responsive and dynamic resident engagement programme across the council's housing stock. You will organise and facilitate consultations, events, resident meetings, surveys and engagement campaigns, ensuring residents have opportunities to influence service delivery and improvements. You will also work alongside housing colleagues, residents and stakeholder groups to promote active participation and strengthen relationships within the community.

• Deliver a programme of resident engagement activities across housing services.
• Organise and facilitate resident meetings, consultations, forums, surveys and community events.
• Support and develop Tenant and Resident Associations and the Tenant Scrutiny Panel.
• Promote participation and identify innovative ways to increase resident involvement.
• Gather, analyse and report on resident feedback and satisfaction levels.
• Coordinate engagement activities with housing, resident safety and customer service teams.
• Produce accessible communications, including leaflets, FAQs, digital content and surveys.
• Support digital inclusion initiatives and ensure engagement opportunities remain accessible to all residents.
• Monitor participation levels and maintain accurate engagement records and databases.
• Attend meetings and engagement events, including occasional evenings and weekends where required. [Resident E...1.docx.pdf | PDF]

We are looking for candidates who can demonstrate:

• Experience delivering community or resident engagement activities.
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication skills.
• Knowledge of effective community engagement techniques and best practices.
• Experience organising meetings, events, consultations or public engagement activities.
• Strong problem-solving and conflict resolution abilities.
• Excellent IT skills, including database management and digital engagement tools.
• A commitment to delivering outstanding customer service.
• Knowledge of housing services and the social housing sector would be advantageous.
• Understanding of the Regulator of Social Housing's Transparency, Influence and Accountability Consumer Standard is desirable.

This is a fantastic opportunity to make a genuine impact on local communities by helping shape housing services and ensuring residents have a strong voice in the decisions that affect them. You will join a dedicated team committed to improving customer experiences and driving positive change across housing services.

Interested? Apply today with your CV.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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