Resident Liaison Officer

Resident Liaison Officer (RLO) 

Location: Hillingdon

Salary: Up to £36,000 + Car Allowance

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors.

We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering SHDF (Social Housing Decarbonisation Fund) works across Hillingdon.

This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while energy efficiency improvements are carried out to occupied properties.

Key Responsibilities

• Act as the primary point of contact for residents throughout the SHDF programme.
• Book appointments and arrange access to occupied properties.
• Carry out resident consultations, pre-start visits and property condition surveys where required.
• Keep residents informed of work schedules, access requirements and project updates.
• Manage resident enquiries, concerns and complaints, ensuring timely resolutions.
• Build and maintain positive relationships with residents, site teams and subcontractors.
• Work closely with site management to coordinate access and minimise disruption during works.
• Support vulnerable residents and ensure individual needs are considered throughout the programme.
• Maintain accurate records of resident communications and project progress.
• Attend site and client meetings, providing feedback on resident satisfaction and ongoing issues.
• Deliver a consistently high standard of customer service throughout the project.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer.
• Experience working on SHDF, retrofit, decarbonisation, planned maintenance or other social housing projects is highly desirable.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and internal management systems.
• A proactive, customer-focused approach with excellent problem-solving skills.
• Full UK driving licence.

If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ