Resident Liaison Officer

We are seeking an experienced Freelance Resident Liaison Officer (RLO) to support a major fire remediation (recladding) project in Elephant & Castle. The project comprises four residential blocks, and the successful candidate will act as the primary point of contact between residents, the client, and the site team throughout the works.

Key Responsibilities

• Build and maintain positive relationships with residents throughout the duration of the project.
• Communicate upcoming works, programme updates, and any disruptions in a clear and timely manner.
• Organise and attend resident meetings, drop-in sessions, and consultations where required.
• Handle resident enquiries, concerns, and complaints professionally, ensuring prompt resolution.
• Maintain accurate records of resident interactions, correspondence, and agreed actions.
• Work closely with the site management team to minimise disruption to residents.
• Support access arrangements for occupied properties where necessary.
• Ensure all communications comply with client requirements and relevant policies.
• Produce regular reports on resident engagement and project communications.

Essential Requirements

• Previous experience as a Resident Liaison Officer on occupied residential construction projects.
• Experience on fire remediation, façade, or recladding schemes.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to work independently while collaborating effectively with the project team.
• Full right to work in the UK.

Desirable

• Previous experience working with Southwark Council on similar occupied residential refurbishment or fire remediation schemes is a distinct advantage.
• Knowledge of local authority housing environments and resident engagement best practices.
• Experience using resident liaison and reporting systems.