Resident/Tenant Liaison Office

Resident Liaison Officer
Location: West Bromwich
Start Date: 22/06/2026
Duration: 3-weeks
Rate: £24.25 per hour

Resident Liaison Officer - Kitchen & Bathroom Refurbishment Programme - West Bromwich

I'm working with a large contractor delivering a kitchen and bathroom refurbishment programme for a local authority in West Bromwich.

They are looking to appoint an experienced Resident Liaison Officer to support residents throughout the works, ensuring clear communication and a positive customer experience during the refurbishment programme.

The Role:

• Acting as the main point of contact for residents throughout the works
• Liaising with tenants to arrange access, appointments, and surveys
• Keeping residents informed of programme dates, progress, and any changes to works
• Managing resident queries, concerns, and complaints professionally and efficiently
• Supporting vulnerable residents and ensuring their needs are considered throughout the project
• Working closely with Site Managers, subcontractors, and client representatives
• Maintaining accurate records of tenant communications, visits, and outcomes
• Helping to minimise disruption to residents during the refurbishment works

Key Requirements:

• Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO)
• Experience working on social housing refurbishment projects
• Excellent communication and customer service skills
• Strong organisational and record-keeping abilities
• Ability to build positive relationships with residents, clients, and site teams