Returns Coordinator / Receptionist

Proprec

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.   
 
Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday.  Please note this is an office-based position.  
 
Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
 
Your duties will include:
 
Returns Coordinator:
  • Accurately process debit notes and credits using internal systems
  • Manage and respond to returns-related queries via a shared inbox
  • Investigate discrepancies including pricing, mis-picks, and debit queries
  • Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
  • Maintain accurate records through scanning and archiving documentation
  • Monitor and report on outstanding returns and proactively follow up on open cases
  • Support Credit Control in resolving return-related payment queries
  • Provide general administrative support to the wider Customer Service team
 Reception & Front of House:
  • Act as the first point of contact for all visitors and incoming calls
  • Operate a busy multi-line switchboard, directing calls efficiently
  • Ensure all visitors are welcomed professionally and adhere to site procedures
  • Maintain meeting rooms and front-of-house areas to a high standard
  • Manage incoming and outgoing post
  • Oversee office supplies, including refreshments and essential equipment
  • Support general administrative tasks across the business as required
 The successful candidate will demonstrate:
  • Previous experience within a customer service and/or administrative role (essential)
  • Prior reception or front-of-house experience (desirable)
  • Proficiency in Microsoft Office, particularly Outlook and Excel
  • Experience using ERP systems (e.g. Sage or similar)
  • A professional, approachable, and confident manner
  • Excellent communication skills, both written and verbal
  • Strong organisational skills with the ability to prioritise effectively
  • High levels of accuracy and attention to detail
  • A proactive, solution-focused approach with the ability to use initiative
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