Returns Coordinator / Receptionist in Tamwrorth
Posted by Proprec
£26,000 – £27,500 a year
Tamwrorth · Permanent
Salary is up to £27,500 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.
Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
Your duties will include:
Returns Coordinator:
- Accurately process debit notes and credits using internal systems
- Manage and respond to returns-related queries via a shared inbox
- Investigate discrepancies including pricing, mis-picks, and debit queries
- Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
- Maintain accurate records through scanning and archiving documentation
- Monitor and report on outstanding returns and proactively follow up on open cases
- Support Credit Control in resolving return-related payment queries
- Provide general administrative support to the wider Customer Service team
- Act as the first point of contact for all visitors and incoming calls
- Operate a busy multi-line switchboard, directing calls efficiently
- Ensure all visitors are welcomed professionally and adhere to site procedures
- Maintain meeting rooms and front-of-house areas to a high standard
- Manage incoming and outgoing post
- Oversee office supplies, including refreshments and essential equipment
- Support general administrative tasks across the business as required
- Previous experience within a customer service and/or administrative role (essential)
- Prior reception or front-of-house experience (desirable)
- Proficiency in Microsoft Office, particularly Outlook and Excel
- Experience using ERP systems (e.g. Sage or similar)
- A professional, approachable, and confident manner
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to prioritise effectively
- High levels of accuracy and attention to detail
- A proactive, solution-focused approach with the ability to use initiative
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