Sales and Customer Service Coordinator in Peterborough, ENG

Customer Service Coordinator

About the Role

Anne Corder Recruitment is recruiting for a Customer Service Coordinator to join a growing business within the telecommunications sector on a 6-month fixed-term contract.

This is an excellent opportunity for a customer-focused individual who enjoys building relationships, delivering exceptional service and taking ownership of the customer journey from start to finish.

You will act as the main point of contact for a portfolio of customers, coordinating installations, providing regular updates and ensuring a smooth and positive experience throughout.

Salary: £26,000 per annum

Contract: 6-Month Fixed-Term Contract

Hours: Monday to Friday, 9:00am – 5:30pm

Location: Fully Office-Based

Key Responsibilities of the customer service coordinator

• Manage a portfolio of customers, acting as their dedicated point of contact.
• Coordinate and book customer installations, ensuring a smooth process from initial order through to completion.
• Proactively communicate with customers, providing regular updates and managing expectations.
• Build and maintain strong customer relationships, delivering a high standard of service.
• Complete post-installation quality checks, ensuring customers are satisfied before closing orders.
• Handle ongoing customer enquiries, including billing queries, account changes and complaints.
• Conduct regular customer check-ins to maintain positive relationships.
• Work closely with internal teams to resolve queries and ensure customer requirements are met.
• Maintain accurate customer records and updates using internal systems.

About You

We are looking for someone who is organised, proactive and genuinely enjoys providing excellent customer service.

The ideal candidate will have:

• Previous experience in a customer service, customer account management or coordination role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple customer requirements.
• A proactive approach to customer service, anticipating needs rather than waiting for customers to make contact.
• Confidence handling customer enquiries and resolving issues professionally.
• Good IT skills and experience using CRM or similar customer management systems.
• The ability to take ownership of tasks and see them through to completion.

Previous experience within telecommunications, IT services or installation coordination would be advantageous, but candidates with strong transferable customer service experience are also encouraged to apply.

What's on Offer?

• £26,000 annual salary
• 6-month fixed-term contract
• Monday to Friday working hours
• Fully office-based position
• Opportunity to develop experience within the telecommunications sector
• A varied, customer-focused role with responsibility for managing customer relationships

Interested?

If you are an enthusiastic customer service professional who enjoys building relationships, staying organised and delivering a great customer experience, we would love to hear from you.

Apply today or contact Anne Corder Recruitment for further information.

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.  

Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK

INDEEDCOMM