Sales Coordinator

Sales Co-Ordinator required for my well establsiehd client based in Coalville, on a full time basis

Reporting to the Senior Sales Executive and Head of Sales, the Sales Co-Ordinator role is a varied role. 

Whilst supervising a team of 2 Sales Administrators / Advisors and an Internal Sales Representative, the Sales Co-Ordinator will be working Monday to Friday, 8am to 5pm.

In the absence of the Senior Sales Executive, the Sales Co-Ordinator will report to the Head of Sales.

The Sales Co-Ordinator will play an integral part in the co-ordination, supervision and development of a small team, whilst being responsible for upselling, identifying new sales opportunities and forging excellent internal cross-departmental relationships.

Key Responsibilities:

• Effective team supervision as aforementioned, ensuring all team members are focussed, and deliver on an ongoing basis on all Key Performance Indicators (KPI’s).
• Ensuring effective reporting of sales performance figures, KPI’s and so forth on a weekly basis.
• Resolving customer queries and / or complaints in a professional, timely manner, whilst reporting back to the Senior Sales Executive and Head of Sales, respectively.
• Looking to upsell at every opportunity.
• Ensuring respective sales SLA’s are adhered to at all times
• Ensuring full product knowledge at all times, whilst imparting this knowledge to clients,, team members and all other relative parties in a simple, yet effective manner
• Ensuring attendance at all relative meetings as required and requested by the Senior Sales Executive and Head of Sales, respectively
• Forging excellent working relationships with the Sales Executives
• Facilitating the execution of the Company’s Sales strategy
• The effective use of all internal Sales systems, such as Salesforce
• Overseeing the effective supervision  and development of Sales Administrators /  Advisors whilst ensuring all relative training records are maintained and updated at all times
• Cross-departmental engagement, whilst working closely with all relevant stakeholders in a professional manner
• Escalating any concerns and / or queries to the Senior Sales Executive and Head of Sales as required
• Exploring new ways of fee generation, and agreeing these with the Senior Sales Executive and Head of Sales, respectively
• Suggesting avenues for process improvement to the Senior Sales Executive and Head of Sales

Previous experience in a similar role is essential