Sales Coordinator in Downham Market, Norfolk

Sales Co-Ordinator

Job Type: Full-time, Permanent (office-based)

Location: West Norfolk (on-site)

Salary: £33,000-£38,000 DOE

Hours: Full-time, Monday to Friday 0830-1700

About the Company

We are recruiting on behalf of a successful manufacturing and engineering organisation with an established reputation for delivering high-quality products and services to a diverse customer base. Due to continued growth an exciting opportunity has arisen to join their commercial support team.

We welcome applications from individuals with transferable experience gained within manufacturing, engineering, technical sales support, customer service or commercial administration environments.

The Opportunity

The Sales Office Co-ordinator will help keep the day-to-day sales office running smoothly. It is a varied role covering customer enquiries, quotations, order processing, sales administration, reporting and general support for the Sales team.

The role will also involve working with other departments to ensure enquiries and orders continue to progress efficiently whilst customers are kept informed throughout the process.

Key Responsibilities

• Process and manage sales orders accurately and promptly through company workflow systems.
• Respond to customer enquiries via telephone and email, providing updates, quotations and product information.
• Support the Sales team by ensuring they have the information, materials and administrative support required.
• Prepare sales reports for company directors using sales data and statistics.
• Work closely with Accounts, Engineering and Production teams to ensure enquiries and orders continue to progress smoothly.
• Provide after-sales support, resolve customer queries and maintain strong customer relationships.

Skills & Experience

• Strong communication skills, with the confidence to communicate clearly with customers and colleagues both verbally and in writing.
• Ability to organise and prioritise workload effectively whilst working in a fast-paced environment.
• Excellent attention to detail and accuracy when handling orders, quotations and documentation.
• A customer-focused approach with the ability to build positive working relationships.
• Good analytical skills, with the ability to review data and prepare reports.
• Competent user of Microsoft 365 applications. Training will be provided on company systems.
• Previous experience in sales administration, customer service or office co-ordination roles.

Person Specification

We're looking for a highly organised and customer-focused individual who enjoys building relationships and keeping processes moving.

You will ideally have:

• Experience within sales administration, customer service, commercial support or office co-ordination roles.
• Strong communication and relationship-building skills.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good attention to detail and accuracy when handling orders, quotations and documentation.
• Competent Microsoft 365 skills, including Outlook, Excel and Teams.
• Experience within a manufacturing or engineering environment would be advantageous.

Benefits

Alongside a competitive salary, our client offers annual leave starting at 20 days plus Bank Holidays, increasing by one additional day per year of service up to a maximum of 25 days, a 5% employer pension contribution, Death in Service cover, an annual Profit Share Scheme (subject to business performance) and Long Service Awards. The business is also committed to supporting employee development and long-term career progression.