Sales Support Executive
Insight Select
£25 per hour | 4-Month Contract | Hybrid, London | 3 days office, 2 days remote
We are currently recruiting for a Customer Service & Sales Support Executive to join a well-established global organisation on an initial 4-month contract.
This is a fantastic opportunity for someone with strong customer service, order processing or sales support experience who is confident communicating with customers over the phone and enjoys working in a fast-paced, target-driven environment.
The Role:
- Accurately and efficiently processing customer orders
- Speaking with existing customers to clarify requirements, pricing and product needs
- Handling inbound customer calls and identifying opportunities to upsell
- Making outbound calls to existing customers to support customer retention
- Using customer and business reports to identify opportunities to retain and develop accounts
- Maintaining accurate customer records and account information
- Preparing basic quotations and proposals
- Registering customer complaints and managing escalations where required
- Supporting the wider sales and customer service function
- Ensuring orders are processed accurately, efficiently and profitably
Essential Skillset:
- Previous experience in customer service, sales support, order processing, account management or an internal sales environment.
- An excellent telephone manner and confident communication skills.
- Strong customer service skills with a customer-focused approach.
- Experience handling inbound customer enquiries and/or orders.
- The confidence to identify upselling and commercial opportunities.
- Excellent attention to detail and accurate data-entry skills.
- The ability to remain calm and professional in a busy, pressured environment.
Package
- £25 per hour
- 4-month contract
- Hybrid working
- 3 days per week in the office
- 2 days working remotely
- Monday–Friday working environment
- Opportunity to work within a large, globally recognised organisation
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