Scheduler at Network Catering, Blackheath, Sandwell

Job Scheduler 

Company Overview: Network are a well-established service provider specialising in national catering equipment and engineering services, operating as a trusted partner for blue-chip clients across the UK. Working closely with leading manufacturers, the company have an excellent reputation for providing high-quality services and solutions. Employing a large team of field engineers who are trained on a vast range of specialist catering equipment.

Network are part of the Airedale Group who offer the complete end to end solution in providing commercial kitchens across the food service industry. If you are looking for job security and the scope to progress, we offer excellent career opportunities as a rapidly growing group of businesses, employing circa 700 people across the UK. 

About the role:

As a Job Scheduler, you will be based within our Scheduling department, with responsibility for prioritising, coordinating, and managing maintenance, repairs and servicing work for a team of Engineers operating across dedicated geographic areas. The Job Scheduler ensures efficient use of Engineers time by planning routes and workloads around job urgency, location, and logistics. This role is critical in ensuring field operations run smoothly, Engineers are fully supported, and customer needs are met promptly.

Key Responsibilities:

• Plan, coordinate, and update daily schedules for a dedicated group of Engineers within an assigned region.
• Use field service management software to optimise diary functions and maximise operational efficiency.
• Respond quickly to emergency call-outs or short-notice changes by re-prioritising workloads.
• Communicate regularly with Engineers by phone and email to manage their schedules and job expectations.
• Liaise with the Service Team to align Engineer availability with client requirements and SLAs.
• Order and allocate necessary parts to Engineers in advance of jobs.
• Maintain accurate records of Engineer availability, including holidays, van servicing, and training.
• Escalate operational issues or resourcing conflicts to the Management Team when required.
• Provide support with workload planning for upcoming work, projects or seasonal demand.

Experience Required:

• Plan, coordinate, and update daily schedules for a dedicated group of Engineers within an assigned region.
• Use field service management software to optimise diary functions and maximise operational efficiency.
• Respond quickly to emergency call-outs or short-notice changes by re-prioritising
• workloads.
• Communicate regularly with Engineers by phone and email to manage their schedules and job expectations. 
• Liaise with the Service Team to align Engineer availability with client requirements and SLAs. 
• Order and allocate necessary parts to Engineers in advance of jobs.
• Maintain accurate records of Engineer availability, including holidays, van servicing, and training.
• Escalate operational issues or resourcing conflicts to the Management Team when required.
• Provide support with workload planning for upcoming work, projects or seasonal demand.

Details:

• Monday – Friday, 8:00 – 17:00
• Permanent Contract
• 23 Days annual leave, increasing to 26 with LOS
• Life Assurance
• Westfield Health insurance, Cash plan & Retail discounts
• Employee Assistance Program
• Pension