Sea & Air Freight Operator in Manchester, Greater Manchester
Posted by Detail 2 Limited
£35,000 – £45,000 a year
Manchester · Permanent
About the Company
Our client is an established international freight forwarding business providing sea freight, air freight, customs and logistics solutions worldwide.
They are looking to recruit an experienced Sea & Air Freight Operator to manage the import operations for one of their major clients.
The role involves managing the full end-to-end import process across deep sea LCL, FCL and air freight, covering quotations, bookings, shipment coordination, customs clearance, cargo release, delivery and invoicing.
You will take ownership of shipments from start to finish, working closely with customers, overseas agents, carriers, hauliers, suppliers and internal teams to ensure excellent service and operational efficiency.
Sea & Air Freight Operator - The Details
- £35,000-£45,000, DOE
- Monday to Friday, fully office-based
- Training provided on relevant operational and customs systems
- Responsibility for a major client's international import operations
- Varied role covering sea and air freight, quotations, pricing, customs and invoicing
- Full end-to-end shipment management
- Supportive and collaborative working environment
- Flexibility to assist other departments when required
- Previous freight forwarding experience, ideally across sea, air and import operations
- Knowledge of deep sea LCL, FCL and air freight imports
- Experience with freight forwarding systems and knowledge of BIFA Terms and Conditions is advantageous
- Understanding of international freight procedures, documentation and customs clearance
- Experience managing shipments from quotation through to completion
- Knowledge of shipping lines, airlines, overseas agents and hauliers
- Commercial awareness and experience obtaining, negotiating and managing freight rates
- Ability to manage customer accounts and day-to-day operational requirements
- Strong customer service, communication and relationship-building skills
- Excellent organisation, attention to detail and time management
- Ability to prioritise workloads, meet deadlines and work under pressure
- Proactive approach to problem-solving and taking ownership
- Flexible approach with a willingness to support the wider business
- Manage end-to-end LCL, FCL and air freight import operations for a major client
- Obtain and negotiate freight rates, prepare quotations and manage pricing enquiries
- Arrange bookings with shipping lines, airlines, overseas agents and suppliers
- Monitor shipments and keep customers updated on progress and delays
- Coordinate pre-alerts, customs documentation, cargo release, collections and deliveries
- Prepare arrival notices, shipment documentation and customer invoices
- Check supplier invoices, manage freight costs and resolve billing discrepancies
- Maintain accurate shipment records and update operational systems
- Act as the main customer contact, resolving queries and operational issues
- Identify opportunities to improve service, efficiency and account profitability
- Support colleagues and other departments when required
- Ensure compliance with company procedures and industry regulations
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