Seasonal Customer Service Experience Member

Customer Experience Advisor

£12.71ph, beautiful, modern offices based in Harrogate, hybrid working options offered after full training period, on site parking, easily commutable on public transport due to location, multiple vacancies, language skills in Spanish, Italian, French & German would be a bonus!

We are urgently looking for a team of excellent customer service superstars to join this team on a temporary basis. This is a temporary seasonal role working as a customer experience assistant to help with the increased volume of calls and business in the run up to Christmas...Yes we did say the C word!!

Short listing for this role will begin at the end of summer, however there are limited places, so don't delay in applying. We are keen to find candidates with the following language skills:

• German
• French
• Spanish
• Italian

If you are a student and looking to go travelling next year then we want you! If you are just looking for a temporary or fixed term contract until your next opportunity begins then please give us a call.

These temporary customer experience advisor positions are likely to start at the end of September, beginning of October. You will work 40 hours per week, Monday to Friday with a requirement to work the occasional weekend shift in November and December on a rota basis. These weekend hours can be worked from home.

This role would suit someone who has worked in customer service, customer experience, customer relations, retail or a call centre or environment. We require several English speaking applicants, but also German, Spanish, Italian and French. You will be speaking to customers over the phone in your chosen language to assist with worldwide communications.

Responsibilities will include:

• Providing a high level of customer service to customers all over the UK and Europe
• Dealing with inbound customer calls and enquiries
• Responding to customer calls, e-mails and live web chat
• Processing customer orders
• Assisting with after care services
• Working alongside the established customer support team
• For anyone with language skills you will be dealing with overseas customers speaking in Spanish, Italian, French or German (however not essential for all applicants)

Requirements for these seasonal customer experience assistant positions:

• Excellent customer service skills
• A friendly and polite telephone manner
• Excellent communication skills
• Confident computer user, competent with microsoft packages
• Previous experience in a similar role

We do specifically look for language skills in Spanish, Italian, French & German, so if you have any of these language skills please do get in touch today but we are also looking for good solid English speaking representatives.

If you would like further information on this role or would like to apply, please Contact Nicola Wilson.

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.

Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.