Sector Supervisor at Omni RMS, Swansea

Sector Supervisor

Location: Swansea, SA (Mobile Role)
Hours of Work: 40 per week
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Sector Supervisor to oversee the day-to-day supervision and management of front-line cleaning operatives across a designated sector.

This mobile role is responsible for ensuring client service level agreements are achieved, compliance standards are maintained, and teams are supported to deliver a high-quality cleaning service.

The successful candidate will be a proactive and organised individual who is comfortable travelling extensively throughout the region, supporting multiple client sites, responding to operational requirements, and maintaining strong relationships with both clients and internal teams.

Key Responsibilities

• Supervise and support front-line cleaning operatives across multiple sites.
• Provide operational cleaning cover when required.
• Conduct regular site inspections and quality audits.
• Manage consumable stock levels across assigned locations.
• Support recruitment, onboarding and vetting activities.
• Deliver periodic carpet cleaning and deep cleaning services.
• Manage attendance, absence reporting and additional hours.
• Ensure compliance with company procedures, security requirements and client service standards.

What an Average Day Looks Like

• Visiting multiple client sites across the designated sector.
• Conducting quality inspections and service audits.
• Supporting cleaning teams with operational activities.
• Responding to service issues and emergency cleaning requests.
• Monitoring staffing levels and arranging cover where required.
• Liaising with clients and account teams.

Person Specification

• Previous supervisory or management experience.
• Experience within cleaning, facilities management or soft services.
• Proven experience managing frontline teams.
• Strong customer service skills.
• Excellent communication skills.
• Ability to manage multiple priorities effectively.
• Good organisational and problem-solving abilities.
• Full UK Driving Licence and willingness to travel daily between client sites.