Senior Account Manager in Stevenage, Hertfordshire

Senior Account Manager

My client is a growing global leader in electronics distribution, supporting customers with product sourcing, traceability, electronic design, logistics, supply‑chain management, anti‑counterfeit testing and obsolescence management. Due to continued growth, they are seeking a proactive Senior Account Manager to deliver customer projects on time, within scope and budget and act as the central communication point across internal teams and customers.

Key Responsibilities

Ownership & Delivery

• Manage customer projects from onboarding to completion.
• Review and understand customer briefs and translate them into internal execution plans.
• Engage all relevant stakeholders at the correct stages.
• Monitor timelines, identify risks and coordinate mitigations to ensure delivery.
• Oversee milestones including demand loading, job creation, procurement progress and kitting readiness.

Customer Management

• Serve as the primary customer contact throughout the project lifecycle.
• Provide clear, structured and timely updates.
• Track and ensure completion of customer requests.

Contract Review & Commercial Alignment

• Lead contract reviews and ensure PO alignment.
• Identify commercial risks and escalate when needed.
• Help protect and optimise project gross profit.

Cross‑Functional Coordination

Work closely with:

• Work closely with Supply Chain, Operations, Sales and Quality.
• Drive alignment, ensure accountability, and resolve issues.
• Planning & Systems Management
• Ensure accurate demand loading and job creation in the ERP system.
• Monitor performance through order books, trial kitting and supply chain status.
• Maintain project visibility and data integrity across systems.

Change Management & Issue Resolution

• First point of contact for ECRs, BOM updates, RMAs and supply/delivery issues.
• Coordinate teams to resolve issues and minimise disruption.

Process & Documentation

• Document customer requirements including kitting instructions, CofC/FAIRS, traceability, and operational preferences.
• Maintain clear and accessible project documentation.

Skills & Experience

• Strong commercial awareness and ability to interpret contracts.
• Excellent communication and stakeholder management.
• Highly organised with the ability to manage multiple projects.
• Strong Excel, reporting and presentation skills.

Key Behaviours

Ownership, accountability and a proactive, solution‑driven mindset.

Strong communicator and collaborative team player.

Adaptable in a fast‑paced, evolving environment.

Success Measures

On‑time delivery.

Customer satisfaction and retention.

Accurate, visible project data.

Effective stakeholder alignment and communication.

Adherence to KPIs and SLAs.

High‑quality sales and QBR reporting.

Perks

Company pension

Bonus scheme after 6 months’ probation

22 days holiday + bank holidays + Christmas shutdown

Hours: 8:30am–5pm

Office‑based

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days, please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.