Senior Customer / Resident Liaison Officer
Build Recruitment
Senior Resident Liaison Officer
Salary: £36,000 - £42,000 per annum
Permanent Full-time
We’re looking for an experienced Senior Resident Liaison Officer to join a busy team delivering works across the social housing/construction sector.
This is a customer-focused role where you’ll be responsible for building strong relationships with residents, managing expectations and ensuring communication remains clear throughout the works. You’ll also have responsibility for handling complaints, investigating issues and supporting the wider team to deliver a positive resident experience.
About You:
Previous experience in a customer service or resident-facing role
Experience managing or supervising people is highly desirable
Background within resident liaison, social housing or maintenance is essential
Good understanding of customer service and stakeholder management
Confident dealing with complaints and challenging situations
Good working knowledge of Microsoft Office
Understanding of GDPR and data confidentiality
Excellent communication and organisational skills
Professional, approachable and confident when dealing with residents
If this is suitable to your experience, please submit your CV today. Alternatively, please call Kay on (phone number removed) to discuss further.
Application opens at the source listing. Free for jobseekers.