Senior Customer Success Executive at GlobalData UK Ltd, London

Who we are…

GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change.

By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence.

Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth.

Why join GlobalData?

GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations.?

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people.

The role…

We’re looking for a Senior Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach.

This role goes beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth - using AI-powered insights to proactively identify opportunities, risks, and next-best actions.

Within Celent, you’ll have a particular focus on building relationships with senior client stakeholders and helping customers maximise the value of Celent’s research, insights and analyst expertise. You’ll be comfortable engaging with Director, VP and C-suite stakeholders, understanding their strategic priorities and connecting them with relevant Celent expertise.

What you’ll be doing…

Lead Customer Outcomes

• Build strong, value-led relationships across customer organisations, including senior decision-makers.
• Diagnose customer needs to understand business priorities, strategic challenges and success criteria.
• Develop and lead success plans that align customer goals with clear outcomes.
• Connect customer priorities to relevant Celent research, insights and analyst expertise.
• Design and execute service plays to drive engagement, value and consumption throughout the year.

Use AI & Insights to Lead Proactively

• Leverage AI-driven analytics and customer health signals to anticipate needs, risks and growth opportunities.
• Move customer conversations from usage metrics to business impact and progress.
• Apply Celent research, market insight and analyst expertise to support strategic customer conversations.
• Use insights to prioritise engagement and personalise customer success strategies.

Partner Across Teams

• Work closely with Account Management, Commercial, Research and Celent analysts to ensure customer objectives are understood and supported.
• Partner on onboarding to ensure fast time-to-value and strong early alignment.
• Identify and support expansion, consulting and upsell opportunities based on demonstrated customer value.
• Contribute to cross-functional Customer Success initiatives that improve consistency, scale and impact.

Champion the Voice of the Customer

• Act as the voice of the customer, providing clear feedback to inform research, product and service improvements.
• Build trusted relationships across the customer organisation, with particular focus on senior decision-makers.
• Maintain accurate customer records and insights to support data-driven decision-making.
• Be an active contributor to a strong, collaborative Customer Success culture.

What we’re looking for…

Required

• Experience in Customer Success, Account Management, Consulting, or a similar client-facing role
• Strong ability to build and manage long-term customer relationships
• Analytical mindset with confidence using data, dashboards, and insights to guide decisions
• Excellent communication and stakeholder-management skills
• Experience working cross-functionally in a fast-moving environment

Preferred

• Experience working with AI-driven platforms, analytics, or data products
• Familiarity with customer health, retention metrics, and ROI measurement
• Experience supporting expansion or growth initiatives

What Sets You Apart

• An AI-first mindset: you naturally look to data and insight to guide action
• A proactive approach to problem-solving and customer leadership
• Curiosity about customers, industries, and emerging trends
• Commercial awareness paired with genuine customer empathy
• A desire to move the needle, not just maintain the status quo

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed)

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable

#LI-HYBRID #LI-UB1