Senior Insurance Service Advisor

Your new company
My client, a leading insurance claims organisation based in Warrington, is seeking a pair of professional recovery advisors to join their team on a permanent basis.
Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers.


Your new role
The position is offered full time Monday to Friday with a choice of either a 35 or 40-hour week.
You will play a pivotal role in driving performance by identifying the root causes of payment delays and resolving barriers to settlement. Taking confident ownership of complex recovery activity.
This position focusses on delivering timely, accurate follow-up with insurers, customers and internal stakeholders to improve outcomes.
Some of your duties will include but not limited to
Investigate payment delays, identify root causes and take ownership of resolving issues quickly and effectively
Maintain regular, professional communication with insurers, customers and internal teams to secure timely outcomes
Take a self-motivated and organised approach to workload management, ensuring actions are completed accurately and within agreed timescales
Support the Head of Department by contributing insight, raising concerns early and helping maintain high operational standards
Provide proactive case management, clear prioritisation and focused follow-up on overdue payments
Use data, system notes and data activity to spot trends, highlight risks and support continuous improvement in performance

What you'll need to succeed
Experience within the insurance sector, with a strong understanding of claims, recoveries or dispute resolution
Strong communication skills both written and verbal


A track record of managing payment queries, resolving delays and achieving positive recovery outcomes.
Confidence in investigating issues, identifying root causes and taking practical action to resolve them.
Self-motivated, tenacious and resilient approach, with the drive to follow tasks through to completion.
Attention to detail, sound judgement and an organised working style.
Comfortable with Microsoft applications and general IT systems.
Passion for going that extra mile


What you'll get in return
Competitive salary
Free parking
Contemporary offices
Progression opportunities 22 days' holiday, increasing to 27 days with service, plus your birthday offPension scheme



What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)