Senior Repairs Manager

The Role:

We are seeking an experienced Senior Repairs Manager to lead the delivery, performance and continuous improvement of responsive repairs, voids, damp and mould, disrepair and maintenance services across a residential housing portfolio.

This is a high-profile leadership role responsible for ensuring services are resident-focused, operationally effective, financially sustainable and delivered to the highest standards. You will lead teams, manage contractors and drive service excellence while ensuring compliance with regulatory and safety requirements.

Key Responsibilities:

• Lead the delivery of responsive repairs services, ensuring works are completed within target timescales and quality standards.
• Drive performance improvements through effective monitoring of KPIs, customer satisfaction and service outcomes.
• Manage and develop in-house repairs teams and operational staff, promoting a culture of high performance and accountability.
• Oversee the delivery of void property programmes, reducing turnaround times and maximising letting performance.
• Lead the management of damp and mould cases, ensuring a proactive, resident-focused and risk-based approach.
• Manage disrepair cases, minimising legal risk and ensuring effective liaison with surveyors, contractors and legal representatives.
• Monitor contractor performance, ensuring compliance with service standards, KPIs and contractual obligations.
• Manage operational budgets and deliver value for money across repairs and maintenance services.
• Support emergency planning and incident response activities, including building safety issues where required.

About You:

To be successful in this role, you will have:

• Significant experience managing responsive repairs services within a social housing environment.
• Proven experience leading operational teams, contractors and Direct Labour Organisations (DLOs).
• Extensive knowledge of responsive repairs, voids, damp and mould, disrepair and housing maintenance services.
• Strong understanding of housing regulations, building safety requirements and Housing Ombudsman expectations.
• Experience managing budgets, performance frameworks and service improvement programmes.
• Excellent leadership, communication and stakeholder management skills.
• The ability to analyse complex performance data and implement effective solutions.

Qualifications:

• Level 4 or Level 5 qualification (or equivalent experience) in Housing, Construction, Property Maintenance, Building Surveying, Asset Management or a related discipline.
• Management qualification such as ILM Level 5, CMI Level 5 or equivalent leadership qualification.
• IOSH Managing Safely, NEBOSH General Certificate or a similar Health & Safety qualification.
• Professional membership, or working towards membership, of the Chartered Institute of Housing (CIH) or Chartered Institute of Building (CIOB) would be advantageous.

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.