Senior Repairs Scheduler

Position: Senior Repairs Scheduler

Location: Merton

Salary: 32000 - 35000 

The role:

We are looking for a team player, who is organised, with strong communication skills to join this thriving team. 

Duties include

• Arranging operatives to complete maintenance works

• Inputting and updating works orders into CRM system

• Overseeing the scheduling team, providing guidance and support

• Working closely with the contract management team to ensure efficiency

• Listening and understanding issues raised by clients and tenants and actioning resolutions

• Communicating with tenants to update on work progress and complete customer satisfaction surveys

• Providing excellent customer service

The ideal candidate

- Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines.
- Ability to show tact and discretion when dealing with sensitive and confidential
information.
- Excellent  communication skills, telephone skills and interpersonal skills.
- Ability to use IT - MS Packages and database systems
- Excellent planning and organisational skills.

* Experience working in the construction / property services industry is desirable, particularly within administration, scheduling, complaint handling

Please apply now, or contact us for more information