Senior Service Advisor

Senior Service Advisor – Salisbury

Prestigious Brand | £32,000 – £34,000 Basic Salary | £42,000 OTE | Full-Time | Permanent

An exciting opportunity has arisen for an experienced Senior Service Advisor to join a prestigious automotive brand in Salisbury. This is a fantastic opportunity for a customer-focused professional looking to take the next step in their career with a premium dealership offering excellent earning potential, ongoing training, and genuine career progression.

The Role

As a Senior Service Advisor, you'll act as a key point of contact for customers while supporting the day-to-day running of the Service Reception. You'll deliver an exceptional customer experience, assist in leading the front-of-house team, and help drive departmental performance and customer satisfaction.

Key Responsibilities

• Provide outstanding customer service from vehicle check-in through to handover.

• Support and mentor the Service Advisor team to maintain high performance.

• Schedule service and repair work efficiently with the workshop.

• Keep customers informed throughout the repair process.

• Prepare accurate estimates and explain work carried out.

• Promote additional products and services where appropriate.

• Resolve customer queries and complaints professionally.

• Ensure all administration is completed accurately and in line with manufacturer standards.

What We're Looking For

• Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up within the automotive industry.

• Excellent communication and customer service skills.

• Strong organisational and time management abilities.

• A proactive and professional approach with the ability to lead by example.

• Experience using dealership management systems is advantageous.

• Full UK driving licence.

What's on Offer

• £32,000 – £34,000 basic salary

• £42,000 OTE

• Opportunity to work with a prestigious automotive brand.

• Ongoing manufacturer training and career development.

• Excellent opportunities for progression.

• Supportive and professional working environment.

• Company benefits package.

• Full-time, permanent position.