Service Advisor

SERVICE ADVISOR
Location: Shrewsbury
Salary: £29,000 Basic Salary | OTE £35,000
Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) | Saturdays, 8:00am - 2:00pm on a Rota
Job Type: Full-Time, Permanent
 
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment.
As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance.
 
WHAT'S IN IT FOR YOU?
·£29,000 Basic Salary
·OTE £35,000
·Generous Annual Leave, Increasing with Length of Service
·Enhanced Family Leave
·Techscheme for Discounted Technology Purchases
·Eyecare Vouchers
·Smart Health - 24/7 GP & Wellbeing Support
·Dental Insurance
·Optional Critical Illness Cover
·MyView PayNow - Access Your Earned Pay Early
·Free Will Writing Service
·Flexible Life Assurance
·Partner Life Assurance
·Discounted Gym Memberships
·Travel Insurance
·Home & Technology Vouchers
·Retail & Lifestyle Discounts
·Ongoing Training & Career Development
·Full-Time, Permanent Position
 
THE ROLE
As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department.
Key responsibilities include:
·Booking customer vehicles in for servicing, maintenance, and repairs
·Ensuring efficient workshop loading by liaising closely with the workshop team
·Keeping customers informed throughout the repair process
·Advising customers on additional work required and associated costs
·Upselling service plans, maintenance work, and aftersales products where appropriate
·Preparing estimates, invoices, and service documentation accurately
·Working closely with Technicians to ensure vehicles are completed on time
·Delivering exceptional customer service from vehicle check-in through to collection

ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience as a Service Advisor within the automotive industry
·Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
·A proven track record of upselling additional work, service plans, and aftersales products
·Excellent communication and customer service skills
·Strong organisational skills with the ability to prioritise workload effectively
·A positive, professional, and team-focused attitude
·Full UK Manual Driving Licence (subject to licence checks)
·Right to work in the UK (sponsorship is not available)
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.
 
APPLY TODAY
This is an excellent opportunity to join a dealership that values exceptional customer service, invests in its people, and offers genuine opportunities for long-term career progression within a supportive and rewarding working environment.
If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.
 
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54405.