Service Advisor

Perfect Placement

Located in Wigan, this is an excellent opportunity to join a well-established motor retail group recognised for customer service and industry innovation. We are seeking a professional and driven Service Advisor to join our vibrant team. This role offers competitive salary packages, ongoing development, and a supportive working environment.

Benefits:
  • Basic salary of £30,000 per annum, with potential earnings exceeding £35,000 including bonuses
  • Up to 34 days’ paid holiday annually
  • Performance-based bonus schemes
  • Employee discount schemes on products and services
  • Full training and continuous professional development 
  • Health and wellbeing programmes
  • Recognition awards, such as Employee of the Month
  • Company sick pay scheme
  • Confidential wellness and support initiatives
Duties of a Service Advisor:
  • Serve as the main point of contact for customers regarding vehicle servicing, repairs, and maintenance
  • Greet customers professionally, ensuring they feel valued and confident
  • Clearly communicate available services, repairs, warranties, and additional products
  • Promote and upsell services, accessories, warranties, and loyalty programmes
  • Accurately document customer vehicle details, service requirements, and authorisations
  • Follow up with customers to ensure satisfaction and encourage repeat business
  • Manage service and parts sales, ensuring adherence to warranty and promotional policies
  • Oversee accurate invoicing and job costing processes
  • Liaise with workshop staff to facilitate smooth scheduling and vehicle flow
  • Address customer queries and resolve issues promptly and professionally
  • Maintain accurate administration of appointments, paperwork, and customer records
  • Ensure reception areas are professional, clean, and well-staffed
Requirements of a Service Advisor:
  • Excellent communication skills—verbal and written
  • Strong organisational abilities and high attention to detail
  • Customer-focused approach with a professional attitude
  • Proven experience as a Service Advisor or within automotive customer service roles preferred
  • Technical knowledge of vehicle servicing, repairs, and warranty procedures beneficial
  • Ability to process payments accurately and efficiently
  • Familiarity with computerised recording systems and reporting tools
  • Knowledge of vehicle legislation and trade practices is advantageous
If you are eager to develop your career as a Service Advisor in a dynamic and customer-centric environment, we want to hear from you.

Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Wigan and Greater Manchester, today to discover more about this fantastic Service Advisor opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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