Service Advisor in Milford
Posted by Perfect Placement
£32,000 a year
Milford · Permanent
Benefits for the successful Service Advisor:
- Up to £32,000 basic salary, dependent on experience
- Ongoing training and development
- Opportunities for bonuses based on customer service excellence and upselling
- Health insurance coverage
- Employee discounts on MOTs, vehicle purchases, and mechanical repairs
- 20 days holiday plus bank holidays
- Standard working hours from 8:30 am to 5:30 pm, Monday to Friday
- Greet customers professionally and respond to their inquiries with courtesy
- Schedule service appointments and provide clear communication on vehicle needs
- Act as liaison between customers and the service department to facilitate smooth operations
- Offer accurate information regarding services, costs, and timelines
- Identify opportunities to upsell additional services aligned with manufacturer recommendations
- Handle customer concerns and complaints empathetically, providing solutions where possible
- Maintain accurate records of all customer interactions and service transactions
- Ensure excellent customer service throughout the customer journey
- Strong communication and interpersonal skills
- Enthusiasm for the automotive industry and basic knowledge of vehicle maintenance
- Excellent organisational skills and attention to detail
- Ability to work effectively in a fast-paced environment and manage several tasks simultaneously
- Willingness to learn new processes and develop skills further
- Prior experience in a customer service role or automotive background is desirable but not essential, as training will be provided
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,700 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.
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