Service Advisor

Customer Service Advisor (Accident Repair Centre / Bodyshop)

Location: Slough, Berkshire

Salary: £30,000 - £35,000 per annum (DOE) + Benefits

Hours: Monday to Friday

An excellent opportunity has arisen for an experienced Customer Service Advisor to join a busy, insurance-led Accident Repair Centre in Slough.

Working within a modern Bodyshop, you will be the first point of contact for customers throughout the repair process, ensuring they receive an outstanding level of service from vehicle drop-off through to collection. You'll work closely with Estimators, Technicians and insurers to keep customers informed, manage expectations and ensure repairs progress efficiently.

This role would suit an experienced Customer Service Advisor, Bodyshop Customer Service Advisor, Automotive Customer Service Advisor, Service Advisor, Customer Care Advisor or Aftersales Advisor with previous experience within an Accident Repair Centre, Bodyshop, Vehicle Repair Centre, Main Dealer or Automotive Workshop.

The Main Purpose of the Role

• Act as the main point of contact for customers throughout the vehicle repair journey.

• Provide a professional and friendly service by telephone, email and face-to-face.

• Keep customers updated on the progress of their vehicle repairs and manage expectations.

• Liaise with Estimators, Technicians, insurers and colleagues to ensure repairs are completed efficiently.

• Complete customer administration, maintain accurate records and ensure all documentation is up to date.

• Explain completed repairs, finalise paperwork and support a smooth vehicle handover.

You Will Have

• Previous experience as a Customer Service Advisor, Bodyshop Customer Service Advisor, Automotive Customer Service Advisor, Service Advisor or Customer Care Advisor.

• Experience working within an Accident Repair Centre, Bodyshop, Vehicle Repair Centre, Main Dealer or Automotive Workshop.

• Excellent customer service, communication and relationship-building skills.

• Good IT skills with experience using customer service or bodyshop management systems.

• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

• A professional, positive attitude with excellent attention to detail.

Benefits

• Salary of £30,000 - £35,000 per annum (DOE).

• Monday to Friday working pattern.

• Friendly and supportive working environment.

• Ongoing training and development.

• Genuine opportunities for career progression.

If you're an experienced Customer Service Advisor looking for your next opportunity within an Accident Repair Centre or Bodyshop in Slough, we'd love to hear from you.

Apply today or contact the Talent Connect team for a confidential discussion.