Service Advisor

Service Advisor

Motorhome Dealership - Bury area

Salary: £30,000 basic (dependent on experience)

Hours: 37.5 hours per week but are flexible

Monday to Friday with flexible working hours

Are you passionate about delivering exceptional customer service? Do you enjoy working in a busy, varied environment where no two days are the same?

Our client, a successful and growing motorhome dealership, is looking to recruit a Service Advisor to join their friendly aftersales team. Whether you already have Service Advisor experience or have strong customer service and administration skills with a willingness to learn, this could be the perfect opportunity. Full training will be provided for the right person.

This is a fantastic Monday to Friday role offering an excellent work-life balance, flexible working hours and the opportunity to build a long-term career within a supportive business.

The Role

As the first point of contact for customers, you'll play a key role in ensuring the smooth running of the service department. You'll coordinate workshop bookings, manage warranty administration, liaise with customers and suppliers, and help deliver a first-class aftersales experience.

Key Responsibilities

Book motorhomes into the workshop for servicing, warranty and habitation work.

Process warranty claims from start to finish using manufacturer systems.

Keep customers updated on the progress of repairs and warranty work.

Order parts required for workshop jobs and monitor deliveries.

Liaise with third-party suppliers to coordinate specialist repairs and transport.

Support the workshop with job scheduling and time management.

Follow up outstanding warranty claims and customer bookings.

Meet and greet customers, providing a professional and friendly service at all times.

Maintain accurate records and ensure all administration is completed to a high standard.

About You

We're looking for someone who is:

Organised, reliable and able to manage multiple tasks.

A confident communicator with excellent customer service skills.

Comfortable using computer systems and Microsoft Office.

Able to prioritise workload and work well under pressure.

Professional, proactive and happy to work as part of a close-knit team.

Previous Service Advisor, warranty or automotive administration experience is desirable but not essential, as full training will be provided for the right candidate.

What's on Offer

Basic salary £30,000, depending on experience.

Monday to Friday, 37.5-hour week.

Flexible working hours.

Full training and ongoing support.

Friendly and supportive working environment.

Long-term career opportunities with a growing business.

If you're looking for a rewarding customer-focused role with great work-life balance and the opportunity to develop your career, we'd love to hear from you.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission