Service and Warranty Repair Technician

B Hepworth & Company Limited

Definition:

To work within Service and Warranty operations to assist in the maintenance, repair and overhaul of windscreen wiper systems and associated products  

Key Responsibilities:

• Booking in and out of related product, using SAP system and RMA process
• Carry out mechanical and electrical repair, refurbishment and overhaul of returned product
• Inspect returned product, identify faults and troubleshoot issues
• Write reports detailing findings for returned product
• Dealing with customer returns and providing customer support
• Liaise with Quality Team on findings from product issues
• From time to time provide on-site support

Skills And Attributes:

• Experience in manufacturing is preferred
• Knowledge of reading and understanding technical drawing
• Soldering skills a bonus
• Computer literature – Experience with SAP, Microsoft Word and Excel 
• Strong interpersonal, organisational and planning skill
• Good communication and interpersonal skills in order to liaise with customers
• Excellent oral and written communication
• Ability to present data effectively paying attention to detail
• Flexible proactive approach to work
• Ability to work in a team
• Ability to work in a fast paced, diverse, environment
• Ability to stay calm under pressure

• Hours of Work: 7:30am - 4:30pm Mon - Thurs and Fri 7:30am - 1:30pm
• 25 days holiday 
• Pension
• Life Assurance 
• Access to Employee Assistance Programme