ServIce Centre Supervisor

Service Centre Supervisor

• Salary: £20.00 to £22.00 per hour (based on experience)

• Hours: 08:00 AM – 05:30 PM

• Shift Pattern: Monday to Friday

• Location: Rainham

Are you a proactive leader who thrives in a fast-paced environment? Do you enjoy taking full ownership of your department while using data to optimize performance?

We are a dynamic operation based in Rainham, looking for a strong, collaborative Service Centre Supervisor to oversee our daytime operations. Working alongside our existing management team, you will lead our shopfloor team, streamline our production/service processes, and ensure everything runs like clockwork.

Key Responsibilities

• Lead & Inspire: Manage, mentor, and drive the performance of a large shopfloor/production team during the day shift.

• Own Your Department: Take full accountability for your shift’s output, ensuring high safety, quality, and productivity standards.

• Data & Process Optimization: Utilize advanced Excel skills to analyze large datasets, track KPIs, and identify areas for process improvement.

• System Management: Navigate service and warehouse PC systems daily to track inventory, logistics, and production flow.

• Collaborative Leadership: Partner closely with existing supervisors and managers to ensure seamless communication and operational continuity.

What We Are Looking For

• Proven Leadership: Solid experience managing larger teams, ideally within a fast-moving service centre, production, manufacturing, or shopfloor environment.

• Process Savvy: A strong understanding of production and/or service processes.

• Tech & Data Literate: Proficient with PC systems (SAP knowledge is a major plus) and advanced Excel skills to handle data analysis.

• Proactive Mindset: Someone who doesn’t just manage but takes true ownership, solves problems on the fly, and drives positive change.

What We Offer

• Competitive Pay: £20.00 to £22.00 per hour based on experience.

• Great Work-Life Balance: A standard Monday to Friday daytime schedule, leaving your weekends entirely free.

• Impact: The opportunity to truly own your department and make a measurable difference.

• Supportive Culture: A collaborative management environment that values teamwork and operational excellence.