Service Centre Team Leader

Think Specialist Recruitment are delighted to be working with an existing client of ours to help them find a new Service Centre Team Leader to join their well established team. The successful candidate will need to come from a similar background, overseen a team of technicians, and have a background within service maintenance. This position will be fully based on site in Elstree.

Salary - £40-45k depending on experience
Monday - Friday

Some of the duties will include:

• Oversee the day-to-day operation of the service centre, ensuring the efficient delivery of services and making operational decisions where appropriate.
• Manage and prioritise service workloads, including inspection, repair, and refurbishment activities, to meet customer and business requirements.
• Coordinate the refurbishment programme, ensuring quality standards are met, repair costs are controlled, and products are prepared for resale where applicable.
• Work closely with technical support teams to investigate and resolve product or equipment issues.
• Collaborate with colleagues to maintain appropriate stock levels and ensure the availability of parts and equipment.
• Review, approve, and issue customer quotations, responding to queries and providing excellent customer service.
• Approve sales and service orders, ensuring accuracy and compliance with company procedures.
• Monitor departmental performance, producing regular reports and sharing performance updates with the wider team.
• Provide leadership support and deputise for senior technical colleagues when required.
• Contribute to departmental budget planning, forecasting, and the achievement of financial targets.
• Support the auditing and performance management of external service partners where required.
• Coordinate demonstration equipment requests with operational teams.
• Respond to customer enquiries via telephone and email, providing timely and professional support.
• Assist with the delivery and organisation of technical training programmes for both internal teams and external partners.
• Support warranty claim approvals in line with company policies and procedures.
• Lead, coach, and develop a team of service technicians, fostering a positive and high-performing working environment.
• Set individual and team objectives, monitor key performance indicators, and support continuous improvement.
• Conduct performance reviews, regular one-to-one meetings, and annual appraisals.
• Manage employee attendance, holidays, overtime, and other workforce planning activities.
• Review and update departmental processes and procedures to support operational excellence.
• Undertake any other reasonable duties appropriate to the role as required by management.

The suitable candidate:

• Previous experience within a similar position
• A service maintenance background
• Previous experience of working as a supervisor
• Strong communication skills
• Able to work to deadlines
• Capable of physical duties like moving machines and boxes
• Must be within a commutable distance of Elstree/Borehamwood

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.