Service Controller in Avonmouth
Posted by Holt Recruitment Ltd
£30,000 – £35,000 a year
Avonmouth · Permanent
Role: Service Controller
Location: Avonmouth
Salary: £30,000 - £35,000
Hours: Monday - Friday - Days
We're looking for an organised and proactive Service Controller to join our team. You'll take ownership of coordinating day-to-day service activities, keeping engineers on schedule, managing customer enquiries and making sure the right parts and resources are in place. It's a varied, fast-paced role where good communication, planning and a hands-on approach will make a real difference.
The Service Controller Key Responsibilities:
- Scheduling service, maintenance, and repair work for field engineers
- Acting as the main point of contact for service-related customer enquiries
- Raising and processing job cards, purchase orders, and service documentation
- Coordinating parts availability with the parts department and suppliers
- Monitoring job progress and keeping customers updated
- Maintaining accurate service records and system data
- Supporting warranty claims and service reports
- Assisting with invoicing and cost tracking for service jobs
- Previous experience in a service coordination, scheduling, or similar administrative role
- Strong organisational and time-management skills
- Excellent communication skills — both written and verbal
- Ability to multitask and prioritise in a busy environment
- Good IT skills (Microsoft Office and service/CRM systems)
- Experience in the plant, construction, automotive, or engineering industry
- Knowledge of parts ordering or workshop processes
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