Service Coordinator/Administrator

Service Coordinator / Administrator
Fareham
12 month FTC
£29,100

Are you an organised, confident administrator who enjoys keeping things running smoothly?
We are looking for a Service Coordinator / Administrator to join a busy maintenance and repairs team. You’ll play a key role in coordinating operatives and subcontractors, managing appointments, keeping systems up to date and ensuring customers receive an efficient, professional service.

This is a varied role where strong organisation, attention to detail and excellent communication skills are essential.
You’ll be proactive, reliable and customer-focused, with the ability to work well under pressure and use your own initiative.

The Role
Your responsibilities will include:

• Coordinating daily schedules for operatives and subcontractors.

• Allocating the right people to jobs based on skills, availability and location.

• Managing repair appointments and ensuring works are completed on time.

• Updating systems and maintaining accurate records.

• Managing shared inboxes and responding to customer and internal queries.

• Recording information from operatives, subcontractors and clients.

• Ordering materials and equipment when required.

• Supporting customer satisfaction surveys and monthly reporting.

• Identifying and escalating issues to the Service or Contract Manager.

• Supporting the team to deliver an excellent customer experience.

About You
We're looking for someone with:

• Previous administration, coordination, scheduling or customer service experience.

• Good knowledge of Microsoft Word and Excel.

• Excellent attention to detail and accurate data-entry skills.

• Strong organisational and communication skills.

• The ability to manage multiple priorities in a busy environment.

• A good understanding of geographical areas and route planning.

• Ideally, some knowledge of building maintenance or different trades.

Hours
8am – 5pm Monday to Friday & must be able to commit to a 12 month fixed term contract

Various company benefits and free parking onsite.