Service Coordinator

Job Overview

As a Service Coordinator based in the Leeds office, you will be responsible for coordinating and scheduling emergency callouts and planned repair work to ensure prompt and efficient response to service issues. Your role involves coordinating with engineers and ensuring customer satisfaction through effective communication and problem resolution.

Key Responsibilities

• Receive and handle incoming callout requests via phone, email, or online systems.
• Prioritise emergency repair requests based on urgency and safety considerations.
• Schedule and dispatch qualified engineers or technicians to customer locations promptly.
• Maintain clear, professional, and empathetic communication with customers throughout the callout process.
• Record and update customer details, call logs, and job statuses accurately in the company system.
• Liaise between customers, engineers, and management to ensure smooth and timely resolution.
• Adhere to all health and safety regulations and company policies during call handling and coordination.

Qualifications & Skills

• Excellent communication skills, both verbal and written.
• Strong organisational skills and ability to multitask under pressure.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Proficient in using call management software.
• Problem-solving mindset with attention to detail.
• Flexibility to work outside normal business hours or on-call shifts as needed.

Your benefits include:

• 30 days of annual leave (plus bank holidays)
• Free tea, coffee, fruit, and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities
• Enhanced Family Friendly Benefits
• Private medical cover*
• Company pension
• Death in service benefit*