Service Coordinator

Pay: £28,000.00-£32,000.00 per year

Job Description:

• Role: Facilities Administrator
• Location: Warrington
• Office based
• 9am - 5pm Monday - Friday

Job Summary:

• Westwood Recruitment is working with a service provider based in Warrington who are looking for 2 Facilities Adminstrators to join their fantastic growing company.
• The Service Coordinator is responsible for coordinating reactive and planned service activities, ensuring engineers are scheduled efficiently, customer requests are managed professionally, and all service administration is completed accurately. The role is responsible for the day-to-day coordination of a designated team of engineers, ensuring work is planned effectively, customer communication is maintained, and service delivery runs smoothly. Working closely with the Senior Service Coordinator, the Service Coordinator will maintain accurate records within company systems, liaise with customers, engineers and suppliers, and ensure all service information is managed efficiently to support the successful delivery of service operations.

Key Responsibilities:

• Act as a point of contact for customer service requests and reactive callouts.
• Schedule service engineers based on availability, skillset and location.
• Assist in scheduling PPM visits
• Raise job sheets, RAMS and all required documentation.
• Monitor allocated jobs and update customers on progress where required.
• Chase engineers for paperwork and ensure completed documentation is received promptly.
• Order parts, liaise with suppliers and monitor delivery dates.
• Notify customers of parts ETAs and arrange return visits where required.
• Maintain accurate job records and notes within JobLogic.
• Ensure customer communication is professional and timely throughout each job.
• Assist with preparing completed job packs for invoicing.
• Escalate operational issues to the Senior Service Coordinator when required.
• Follow company processes and procedures to ensure service delivery standards are maintained.

Requirements:

• Knowledge of HVAC or Mechanical & Electrical service environments.
• Understanding of RAMS, permits and health & safety documentation.
• Experience coordinating field-based engineers.
• Awareness of procurement processes and supplier management.