Service Delivery Manager

Are you an experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities?

Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest and most strategically important customer accounts.

This is a high-profile role where you'll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams.

Salary - £70,000 plus benefits
Monday - Friday - Office based in Watford

Some of the duties will include:

• Own and develop relationships with key customer stakeholders
• Become the trusted primary contact for your portfolio of major accounts
• Lead regular service review meetings with customers, presenting performance, KPIs, issues and improvement plans
• Ensure service delivery consistently meets agreed contractual commitments
• Proactively identify and resolve customer issues, managing escalations through to completion
• Work closely with internal operational and technical teams to deliver outstanding customer outcomes
• Analyse service performance and identify opportunities for continuous improvement
• Prepare compelling proposals and executive-level reports tailored to customer requirements
• Maintain a strong understanding of customer needs, priorities and future requirements

The suitable candidate:

• Previous experience within Service Delivery
• Strong customer relationship and stakeholder management skills
• Experience managing key or strategic accounts
• Excellent communication and presentation skills
• A commercially minded approach with the ability to identify opportunities within existing accounts
• Strong problem-solving and organisational skills
• Experience managing service performance, KPIs and contractual obligations
• Confidence working with senior customer stakeholders
• Experience using CRM systems and Microsoft Office
• Knowledge of service management best practice; ITIL certification would be advantageous
• A full UK driving licence

Looking for the next step in your career?

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.