Service Delivery Manager

Service Delivery Manager



Location: East Hertfordshire, SG9 9ER

Pay: £44,727 Annually, plus Veolia benefits

Hours: 45 hours per week, plus Saturday working following Bank Holidays



What we can offer you;

• 25 days of annual leave
  
• Access to our people's pension scheme.
  
• Free physiotherapy service.
  
• Discounts on everything from groceries to well known retailers.
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.
  
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household.
  
• Ongoing training and development opportunities, allowing you to reach your full potential.
  
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards.
  

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.
With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services.
They work hard to serve their local communities and make a positive impact every day. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture



What you'll be doing;

• Safe delivery of a first time collection culture adhering to all contractual performance KPIs
  
• Managing people & assets to deliver / exceed service expectations
  
• Driving innovation and change for customers, working with client teams and members of the public to provide exemplary service.
  
• Developing an excellent day to day relationship with client team, and trade union representatives. Built on trust and service delivery.
  
• Managing people & assets to deliver efficient & profitable service.
  
• To work within budgetary controls and to be accountable for spend on staffing, overtime and agency spend.
  
• Maintain a compliant and well run fleet of vehicles.
  
• Seek efficiencies to maximise contract performance.
  
• Utilise data from ECHO, Vision and Power BI to improve operational performance
  
• Carry out effective crew monitoring, performance reviews, training and team briefings.
  
• Debriefing crews fully on ECHO, ensuring vehicles and driver cards are downloaded in line with company policy
  
• Debriefing driver compliance, infringements, over weights, speeding and harsh breaking in line with company policy
  
• Provide service reports as required by the contract manager
  
• Deputising for the Operations Manager when required.
  
• Covering other Service Delivery Managers across all locations as and when required.
  
• Required to work all Bank Holiday Catch Up Saturdays
  
• Ensure all fleet compliance requirements as directed by the TM1 and/or the Contract Manager
  
• Any reasonable Management instruction
  

What we're looking for;

Essential:

• Leading and developing a team
  
• Waste management experience
  
• IOSH Managing Safely
  
• Good communication skills
  
• Work on own initiative as well as part of a team
  
• Reliable, punctual and customer orientated
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.