Service Desk Analyst at Halton Housing, Widnes, Borough of Halton

Service Desk Analyst

Widnes

£33,476

Fixed Term Contract (12-month contract)

Full Time

Here at Halton Housing, we are looking for an experienced and proactive Service Desk Analyst to work across our vibrant organisation.

Hours: 37 hours per week (Monday - Friday)

Duration: Fixed Term Secondment (12 months)

What You’ll Do:

· Log, prioritise and manage ICT support requests, ensuring service levels are met.

· Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones.

· Provide 1st and 2nd line technical support, resolving issues where possible.

· Create user guides and training materials to support self-service and knowledge sharing.

· Support service improvement through issue analysis and process recommendations.

· Manage ICT onboarding and offboarding processes, including inductions and user training.

· Maintain accurate records within Active Directory and configuration management systems.

What You’ll Need:

· Experience troubleshooting and resolving ICT issues, including Office 365 applications.

· Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows).

· Understanding of ICT legislation, regulations and best practice.

· Strong customer service and communication skills.

· Ability to follow procedures, analyse information, solve problems and escalate issues where required.

What You’ll Get:

· 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays

· Opportunity to buy or sell holidays

· Competitive salary

· Electric Vehicle Salary Sacrifice Scheme

· Flexible and Hybrid working

· Supported training and development opportunities

· Health and Wellbeing Cash Plan

· Competitive Pension Scheme

Why Halton Housing?

At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:

· We are Honest – we build trust through openness, integrity and accountability.

· We are Dynamic – we embrace change, seek opportunities and continually improve.

· We Care – we put people first and make a positive difference to our customers, colleagues and communities.

If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible