Service Desk Analyst in Shipley
Posted by Heybridge Associates
£30,000 a year
Shipley · Permanent
DENSO Marston Ltd, based in Shipley, West Yorkshire, is part of the global DENSO Corporation, one of the world's leading automotive technology manufacturers. We design and manufacture high-performance heat exchange units and cooling modules for leading OEMs across the off-highway, construction and agricultural sectors.
We are looking for a Service Desk Analyst to join our Information Systems team.
This is an excellent opportunity for a customer-focused IT professional to take on a varied, hands-on role, providing technical support across a busy manufacturing environment.
Working closely with colleagues across the business, you will be responsible for resolving day-to-day IT issues, supporting users with hardware and software requirements and helping to ensure the smooth and efficient operation of IT systems.
You will gain exposure to a broad range of technologies, contribute to IT improvement initiatives and play an important role in maintaining a reliable and secure IT environment.
Working Hours & Benefits
Working Hours:
- Monday to Thursday: 8:30am – 5:00pm
- Friday: 8:30am – 1:30pm
- 25 days' annual leave plus statutory bank holidays
- Generous employer pension contribution
- Life assurance
- Permanent position within an established global organisation
- Opportunities for professional development and technical learning
As a Service Desk Analyst, your responsibilities will include:
- Providing first-line and some second-line IT support to colleagues across the business, ensuring technical issues are resolved efficiently and professionally.
- Logging, prioritising, investigating and resolving IT incidents and service requests through the service desk.
- Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and associated technologies.
- Setting up and maintaining user accounts, access permissions and IT devices.
- Installing, configuring and deploying laptops, desktop computers and mobile devices.
- Maintaining accurate IT asset records, system documentation and support information.
- Providing technical support for printers, meeting room technology, audio-visual equipment and other business systems.
- Assisting with the support of peripheral IT equipment, including CCTV cameras, wireless access points and network switches.
- Supporting cybersecurity, system patching and IT compliance activities.
- Creating and maintaining knowledge base articles and user guides to support colleagues and improve service delivery.
- Monitoring third-party IT contractors to help ensure safe working practices during factory IT projects.
- Contributing to the continuous improvement of IT services, processes and systems.
We are looking for an approachable, technically capable individual who enjoys working with people and takes pride in delivering a high standard of IT support.
To be successful in this role, you will ideally have:
- Previous experience working in an IT Service Desk, Help Desk or Technical Support environment.
- Good working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
- Experience using IT ticketing systems to manage and resolve incidents and service requests.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
- Excellent communication and customer service skills, with the ability to explain technical information clearly to users of varying abilities.
- Good organisational skills, with the ability to prioritise workloads and manage competing demands.
- A proactive and methodical approach to resolving problems.
- The ability to work independently while contributing positively to a wider team.
- Strong attention to detail, reliability and a commitment to delivering a quality service.
The following would be advantageous, although not essential:
- ITIL Foundation certification.
- Experience working with Microsoft Intune, Active Directory or Microsoft Entra ID.
- Previous experience providing IT support within a manufacturing or engineering environment.
- Microsoft or CompTIA certifications.
At DENSO Marston, you will become part of an established international organisation with a strong reputation for engineering excellence, innovation and continuous improvement.
This role offers the opportunity to develop your technical knowledge, work with a variety of IT systems and technologies, and make a real contribution to the day-to-day operations of a busy manufacturing business.
If you are a motivated IT support professional who enjoys problem-solving, supporting colleagues and developing your technical skills, we would love to hear from you.
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