Service Desk Analyst
Pearson Whiffin Recruitment Ltd
Service Desk Analyst – MacOS / Apple Devices / Cloud Technologies
Based onsite in Gloucester - possibility to go permanent
We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3D Modelling.
Key Responsibilities
- Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
- Configure, deploy, and manage Apple hardware across the business
- Support modern workplace and endpoint management solutions
- Troubleshoot hardware, software, connectivity, and user-related issues
- Support device security, patching, compliance, and asset management
- Deliver excellent customer service and technical support to users at all levels
Skills & Experience Required
- Knowledge of MacOS and Apple ecosystem devices
- Experience supporting laptops, desktops, and mobile devices in enterprise environments
- Understanding of networking fundamentals and troubleshooting
- Experience with MDM tools such as Jamf is advantageous but not essential
- Knowledge of Microsoft 365 and identity/access management solutions
- Excellent communication and problem-solving skills
Desirable Skills
- Apple certifications or relevant technical certifications
- Experience in hybrid cloud environments
- Scripting or automation knowledge (Bash, PowerShell, or similar)
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Application opens at the source listing. Free for jobseekers.