Service Engineer

Service Engineer - South of England

Reporting Structure

Reports to: Engineering Manager or Designated Line Manager
Direct Reports: None

Working Hours

• Monday to Thursday: 08:00 – 17:00 (overtime D2D)
• Friday: 08:00 – 14:30 (overtime D2D)

Additional hours and travel may be required to meet operational and customer requirements.

Role Overview

An experienced and motivated Process Cooling Service Engineer is required to provide installation support, commissioning, maintenance, fault diagnosis, repair, and servicing of industrial process cooling systems across a range of customer sites.

The successful candidate will demonstrate excellent technical knowledge, strong fault-finding ability, and a proactive approach to problem solving. They will be capable of working independently while maintaining professional relationships with customers, contractors, and colleagues. A flexible attitude, excellent organisational skills, and the ability to adapt to changing priorities are essential.

Essential Qualifications

• Recognised engineering qualification (Mechanical, Electrical, Refrigeration, or related discipline).
• Full, valid driving licence.
• Right to work within the UK.
• Health & Safety qualification or relevant practical experience.
• Competent user of Microsoft Office applications and able to quickly learn specialist software systems.

Essential Experience

• Minimum of five years' experience working as a Process Cooling Service Engineer or in a similar field service role.
• Proven experience carrying out breakdown response, fault diagnosis, repairs, servicing, and planned preventative maintenance.
• Experience commissioning industrial process cooling equipment in accordance with manufacturer specifications and industry standards.
• Strong understanding of refrigeration systems, electrical and mechanical components, pumps, valves, heat exchangers, free cooling systems, adiabatic coolers, and associated control systems.
• Ability to interpret technical documentation, wiring diagrams, and equipment specifications.
• Competent in diagnosing system faults using appropriate testing equipment and diagnostic techniques.
• Excellent problem-solving skills with the ability to identify practical and effective solutions.
• Strong communication and customer service skills.
• Ability to manage workload independently while prioritising multiple tasks.
• High level of attention to detail with accurate record keeping and reporting.

Key Responsibilities

• Carry out inspections and condition assessments of existing process cooling equipment.
• Diagnose and resolve electrical, mechanical, refrigeration, and control system faults.
• Repair or replace defective components to restore equipment performance and minimise downtime.
• Commission new and refurbished process cooling systems to ensure compliance with technical specifications and operational requirements.
• Perform planned preventative maintenance to maximise equipment reliability and operational efficiency.
• Evaluate system performance and recommend improvements to enhance efficiency, energy consumption, and overall reliability.
• Provide technical support and guidance to customers regarding system operation, maintenance, and best practice.
• Complete service reports and maintain accurate records of maintenance, repairs, inspections, and commissioning activities.
• Ensure all work is carried out in accordance with Health & Safety legislation, site procedures, and industry standards.
• Support and mentor less experienced engineers where appropriate.