Service Manager - Days, Evenings & Nights Integrated Services

Location: Hackney, London
Rate: £31.19 - £42.03 per hour (Umbrella)
Contract: Full-time | Shift-based (including evenings, nights & weekends)

We are currently recruiting for an experienced Service Manager - Environmental Operations to join a high-performing local authority team in Hackney.

This is a pivotal leadership role responsible for managing a large operational workforce and delivering essential frontline environmental services across the borough. You will ensure services are efficient, compliant, and meet the highest standards for residents and local businesses.

As Service Manager, you will lead the planning, delivery and performance of a wide range of environmental operations, including:

• Street and estate cleansing services
• Refuse and recycling collection (domestic and commercial)
• Waste management and commercial waste services
• Graffiti removal and public realm maintenance
• Gulley cleansing and flood prevention activities
• Markets cleansing operations
• Winter maintenance services (gritting, snow response)
• Oversight of waste transfer station operations

You will also:

• Manage and lead a large workforce (up to 150 staff via Supervisors and an Assistant Service Manager)
• Ensure strict compliance with service standards, health & safety, and contractual obligations
• Address service failures quickly and implement sustainable improvements
• Monitor performance against KPIs and drive continuous service improvement
• Manage budgets, resources, and operational delivery
• Engage with residents, councillors, and stakeholders to resolve issues and improve services

This role operates across a 24-hour service, and you will be required to:

• Work flexibly across day, evening, and night shifts
• Participate in a weekend rota
• Provide leadership cover as required to ensure continuous service delivery

We are looking for a strong operational leader with:

• Proven experience managing large teams within environmental services, waste management or a related sector
• A track record of delivering high-quality, customer-focused services
• Strong leadership, people management, and performance management skills
• Experience managing budgets and driving operational efficiency
• Ability to work in a fast-paced, high-profile environment and respond to challenges effectively
• Excellent communication skills with the ability to engage a wide range of stakeholders

Essential:

• Full UK driving licence
• Relevant experience at management level (waste/environmental services preferred)

Desirable:

• IOSH Managing Safely (or willingness to obtain)
• Level 3 qualification in Waste Management or similar

• Competitive hourly rate (£31.19-£42.03 umbrella)
• Opportunity to lead critical public services
• Work within a dynamic and forward-thinking local authority
• Make a real impact on environmental quality and community wellbeing

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.